At Nancy King, if you don't love your full priced purchase we will refund you, minus shipping costs! This ONLY applies for full priced items. Refunds will not be allowed if your purchase included the use of a discount code (including our 10% off newsletter code) or credit note. These purchases will only be valid for an exchange or credit note.
Please email info@nancyking within 3 days (strictly 3 days or an RA will not be issued) from the date of when the item has been received to receive an RA number.
If requesting a return, exchange or credit note, goods must be: In their original packaging with all tags intact. The item must returned within 7 days of receiving the item. The items must not have been worn, damaged or washed. Items not received within this timeframe will not be accepted.
There is no exchange or refund on sale items.
Returned items are at the expense of the customer and must be returned via express post or another trackable method. Items that are exchanged may take up to 10 day to be delivered back to the customer..
Please contact us immediately if you intend to exchange your full price item via email
We are unable to refund any orders that have been purchased on sale.